The practical bits
Delivery & returns
Delivery
United Kingdom
✦ Free delivery on orders over £50.00
- Standard delivery — 2–4 working days, tracked · from £3.99
- Express delivery — 1–2 working days, tracked · from £5.99
- Next-day delivery — Order before 1pm, next working day · from £7.99
Exact costs are calculated at checkout based on your order's weight and destination. You'll receive tracking by email the moment your order is dispatched.
Returns
We accept returns within 30 days of delivery for unworn items in their original packaging, for a full refund of the item price.
For hygiene reasons, earrings can only be returned if the tamper seal is unbroken. Personalised or made-to-order pieces are non-returnable unless faulty.
To start a return, message us through the chat with your order number (it starts with JZ-) and we'll send you everything you need.